Focus-20 Dedicated Support Hours Per Month

Operational Support for Growing Practices

The Focus package expands beyond foundational support to help practices operate more efficiently and consistently. This level is ideal for clinicians who are growing their practice and need a virtual assistant who can manage multiple operational areas simultaneously.

Focus includes everything in Core, plus expanded support in key areas:

Practice Operations

• Ongoing calendar and scheduling management

• Coordinating consultations and intake calls

• Managing client communication across email and scheduling platforms

• Monitoring appointment gaps and helping maintain schedule flow

Client Experience Management

• Managing onboarding workflows for new clients

• Sending follow-up communication after consultations

• Managing client forms and documentation processes

• Ensuring smooth intake procedures

Billing & Administrative Support

• Preparing invoices and payment reminders

• Tracking outstanding payments

• Coordinating with billing platforms (where applicable)

• Insurance verification assistance (when applicable)

Practice Systems Management

• Managing practice management platforms such as:

  • SimplePractice

  • TherapyNotes

  • Alma

  • Headway

  • Grow Therapy

• Maintaining accurate client and scheduling records

Practice Growth Assistance

• Light social media scheduling

• Newsletter formatting and sending

• Administrative support for workshops or group programs

• Updating website content when needed

Focus is designed for clinicians who want consistent operational support that helps their practice run smoothly while creating more time for client care and growth. You’ll receive up to 20 hours of dedicated administrative support each month, reserved specifically for your practice. These hours can be used flexibly across scheduling, client communication, administrative coordination, and operational tasks depending on your needs.